Refund Policy for ECO ESSENTIALS
We strive to ensure you are completely satisfied with your purchase. If you are not satisfied, our refund policy is here to help. Please review the details below:
1. Refund Eligibility
1.1. Timeframe: Refund requests must be made within 2 days of receiving your order.
1.2. Condition: To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition that you received it.
1.3. Proof of Purchase: A receipt or proof of purchase is required for all refund requests.
2. Non-Refundable Items
Certain items cannot be refunded, including:
- Perishable goods (e.g., food, flowers, or plants).
- Personal care items (e.g., hygiene products).
- Sale or clearance items.
3. Refund Process
3.1. Submitting a Request: Contact our customer service team at [insert email] to initiate a refund. Please include your order number and reason for the request.
3.2. Approval: Once your request is reviewed and approved, we will notify you of the next steps.
3.3. Return Shipping: Customers are responsible for return shipping costs unless the refund is due to a defective or incorrect item.
3.4. Inspection: After receiving your return, we will inspect the item and notify you of the approval or rejection of your refund.
4. Refund Methods
4.1. Original Payment Method: Approved refunds will be processed to the original payment method used during the purchase.
4.2. Processing Time: Refunds typically take 30 days to appear in your account, depending on your payment provider.
5. Defective or Incorrect Items
5.1. If you receive a defective or incorrect item, please contact us immediately at [insert email]. We will arrange for a replacement or refund, and return shipping costs will be covered by us.
6. Late or Missing Refunds
6.1. If you haven’t received your refund after the processing timeframe, please check with your bank or payment provider.
6.2. If you still have not received your refund, contact us at [insert email].
7. Changes to the Refund Policy
We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page with an updated "Last Updated" date.
