Dispute Resolution Policy for ECO ESSENTIALLS

At ECO ESSENTIALS, customer satisfaction is our top priority. In the event of a dispute, we are committed to resolving issues quickly, fairly, and amicably. Please review our dispute resolution policy to understand how disputes are handled.

1. Scope of the Policy

This policy applies to all disputes arising from transactions conducted through ECO ESSENTIALS, including but not limited to:

  • Issues related to product quality, delivery, or returns.
  • Billing or payment discrepancies.
  • Miscommunication or dissatisfaction with our services.

2. Steps for Resolving Disputes

2.1. Contact Customer Support

  • The first step in resolving any dispute is to contact our customer support team.
  • Provide your order number and a detailed description of the issue.
  • We will respond within  2-3 business days to address your concerns.

2.2. Escalation

  • If the issue remains unresolved after contacting customer support, you may escalate the matter to our dispute resolution team.
  • Include all relevant information, such as order details, previous correspondence, and supporting evidence (e.g., photos, receipts).

3. Resolution Process

3.1. Investigation

  • Our dispute resolution team will review your case thoroughly, including all evidence provided.
  • We may request additional information or documentation to facilitate the investigation.

3.2. Proposed Resolution

  • A resolution will be proposed within  7 business days of receiving all required information.
  • Possible outcomes may include a refund, exchange, or store credit, depending on the circumstances.

3.3. Final Decision

  • If both parties agree to the proposed resolution, the dispute will be considered closed.
  • If the proposed resolution is not accepted, further steps (outlined below may be taken.

4. Mediation and Arbitration

4.1. Mediation

  • If the dispute remains unresolved, either party may request mediation through a neutral third party to reach an agreement.
    4.2. Binding Arbitration
  • If mediation is unsuccessful, disputes will be resolved through binding arbitration in accordance with the laws of [your jurisdiction].
  • Arbitration fees will be shared equally unless otherwise determined by the arbitrator.

5. Legal Jurisdiction

Any disputes that cannot be resolved through the methods outlined above will be subject to the exclusive jurisdiction of the courts in [your location].