Exchange Policy for ECO ESSENTIALS
At ECO ESSENTIALS, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, we offer an exchange policy to make things right. Please read the details below to understand how our exchange process works.
1. Exchange Eligibility
1.1. Exchanges are allowed within 14 days from the date you receive your order.
1.2. To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition that you received it.
1.3. You will need to provide proof of purchase, such as your order number or receipt.
2. Non-Exchangeable Items
The following items cannot be exchanged:
- Custom or personalized products.
- Perishable goods (e.g., food, flowers).
- Sale or clearance items.
- Hygiene-related items (e.g., personal care products).
3. How to Request an Exchange
3.1. Contact our customer service team to initiate an exchange request.
3.2. Include the order number and a detailed explanation of the item you want to exchange and the item you would like in return.
3.3. Our team will confirm the exchange eligibility and provide instructions on how to proceed with the return.
4. Exchange Process
4.1. Return the Original Item: You are responsible for return shipping costs unless the item was defective or damaged upon arrival.
4.2. Inspection: Once we receive the returned item, we will inspect it to ensure it meets the exchange conditions.
4.3. Exchanging the Item: If the exchange request is approved, we will ship the new item to you.
- In the case of product price differences, you may be required to pay the difference or receive store credit.
5. Shipping Fees for Exchanges
5.1. Return Shipping Costs: Customers are responsible for the cost of shipping the original item back unless the item is defective, damaged, or incorrect.
5.2. Shipping the Replacement: We will cover the cost of shipping for the exchanged item unless otherwise specified.
6. Damaged or Defective Items
6.1. If your item is damaged or defective upon arrival, please contact us immediately.
6.2. We will cover the return shipping and send you a replacement or refund, depending on your preference and item availability.
7. Exchange Timeframe
Once the returned item is received and inspected, we will process your exchange request within 5-7 business days.
8. Changes to the Exchange Policy
We reserve the right to update or modify this exchange policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.
